Knowledgebase article

Open a support ticket

Submit a professional support request with the details needed for a fast response.

Open a support ticket

Step-by-step

  1. Open Support Center from the footer.
  2. Choose the request type and priority.
  3. Provide your email, a clear subject, and the exact issue.
  4. Include reproduction steps, expected behavior, and screenshots when possible.

Best-practice notes

  • A precise subject speeds up triage.
  • Include the affected study or run name when applicable.

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