Knowledgebase article

Reset a forgotten password

Use the password reset process safely and confirm the new credentials work before returning to active work.

Reset a forgotten password

Step-by-step

  1. Open Forgot Password from the login screen.
  2. Enter the email address on the account.
  3. Open the reset email and follow the link within the stated time window.
  4. Create a new password and sign back in.

Best-practice notes

  • Check spam folders if the reset email does not arrive promptly.
  • Use a unique password that is not reused on other services.

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