Knowledgebase article

Use knowledgebase search effectively

Find the right help article faster by using product terms, workflow names, and action words.

Use knowledgebase search effectively

Step-by-step

  1. Open the Knowledgebase center.
  2. Type a product term such as study, rooms, billing, or export.
  3. Narrow results using exact task phrases like download deck or reset password.
  4. Open the most relevant article and follow the guided steps.

Best-practice notes

  • Search works best with short task-oriented phrases.
  • Try both the workflow noun and the action you want to complete.

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